Spreading smiles and Lighting up Bangalore since 1935!

Customer Service

Shipping & Delivery

Shipping:

Pick up In Store: By choosing this option, you agree to come and collect the parcel from the shop itself. Give us a call @ 08022343083 / 9886249880 / 9243494877 a day prior and we will keep the parcel ready. Please note that only once the payment is made, the order will be confirmed. For Pay in Store also, please give us a call before coming so that we keep the parcel ready.

By Ground:

For Orders Below Rs 2000:

For shipping Inside Bangalore, the delivery will be made by hand. A flat rate between Rs 50 - Rs 500 would be charged as packaging and delivery cost. The address and near by landmark should be provided correctly.

Fior Shipping Outside Bangalore, the parcel will be placed in the Lorry Transport. A flat rate between Rs 50 - Rs 500 would be charged as packaging and delivery cost to deliverthe shipment till the Lorry Transport Office.The LR Number and the Contact Number will be provided via email and phone notification. The customer has to co ordinate with the Lorry Transport and get the items delivered or collect from their office by showing the bill. If the Lorry Transport service is not available to your city / town, then it will be put in the lorry transport which is near to your city / town as per your preference. The Lorry Transport charges to be bourne by the Customer.

For Orders Above Rs 2000:

For shipping Inside Bangalore, the delivery will be made by hand. Packaging and Delivery will be free of cost. The address and near by landmark should be provided correctly.

Fior Shipping Outside Bangalore, the parcel will be placed in the Lorry Transport. Packaging and Delivery till the Lorry Transport Office will be free of cost. The LR Number and the Contact Number will be provided via email and phone notification. The customer has to co ordinate with the Lorry Transport and get the items delivered or collect from their office by showing the bill. If the Lorry Transport service is not available to your city / town, then it will be put in the lorry transport which is near to your city / town as per your preference. The Lorry Transport charges to be bourne by the Customer.

Privacy & Security

We value your trust in us and privacy. We always insist upon highest security standards in transactions and information dissemination. Please read the following statements to learn about information gathering and usage practices.  

1. YOUR INFORMATION

1.1 BookMyCrackers shall at times collect information relating to Your use of the website. Such information may either be classified as "personal" or "non-personal". Personal information includes Your name, address, telephone number, email address etc ("Personal Information"), and BookMyCrackers may collect Personal Information for purposes such as registration on the Website and for other purposes including but not limited to purchase and sale of Goods on the Website. 

1.2 Your Personal Information will not be shared or sold by BookMyCrackers with any third-parties for any purpose, other than what you have consented to either under these terms or from time to time. Except that such information may have to be stored on servers which belong to third-parties and as described here. Your Personal Information is only used for the following purposes: 

i. to enable You to use the Website and to exchange information with BookMyCrackers;
ii.to personalize your Website experience;
iii.for the administration and efficient functioning of the Website;
iv.in response to any request by an appropriate investigative authority under order from an appropriate judicial authority or under direct order from an appropriate judicial or quasi judicial authority. 

1.3 You also understand that your own personal information disseminated by You on the public forums of the Website shall be at your own risk and peril and that BookMyCrackers shall not be responsible for the any consequences that may flow from your having shared such information.

1.4 You also understand that while BookMyCrackers takes all necessary steps to protect your information, security hazards and risks cannot be fully ruled out or eliminated and that your use of the Website still carries risk of this nature with it. 

1.5 Other than the Personal Information BookMyCrackers may also collect anonymous information about your usage of the website and other websites ("Non-Personal Information"). Such Non-Personal information may be collected by us through cookies stored on your hard drive. You can choose to disable cookies on your web browser, however this will negatively affect your browsing experience on the Website. Such Non-Personal Information may be shared by BookMyCrackers with third-parties such as advertisers, marketers, sponsors etc., and may be used to improve BookMyCrackers's business model and customer needs. Such information will never identify You personally and will be collected and stored on a completely anonymous basis.


 2 SECURITY AND EXTERNAL SOURCES

2.1 BookMyCrackers will use best practices to ensure that your Personal Information is secure and not open to third-party access. BookMyCrackers puts in places physical measures to ensure such protection. BookMyCrackers shall continue not be responsible for any breach of security in respect of the Personal Information in case of events outside BookMyCrackers's controls such as, but not limited to, earthquake, cyclone, tsunami and such natural disasters, as well as riots, acts of war, acts of terror, unauthorised computer attacks, system crashes, software or hardware defects etc., the events are collectively classified as force majeure events. 

2.2 BookMyCrackers shall not be responsible for any breach of security or any other consequence owing to Your having clicked on any third-party advertiser or other links that appear on BookMyCrackers' website.



3 COMMUNICATION AND MISC

3.1 BookMyCrackers shall preserve and store all communication made with You on any subject. These communications may be used, amongst other things, as evidence during legal investigations initiated by competent legal authorities, for the protection of BookMyCrackers's interests in the case of dispute and for any other purpose stated here regarding the use of Personal Information. 

3.2 You agree that the use of the Website authorizes the transfer of Your Personal Information across international borders and permit BookMyCrackers to store and process such information in any country around the world. 

3.3 These conditions may be changed without notice by BookMyCrackers from time to time. BookMyCrackers will not require your consent to change these conditions and your continuing to access the Website will constitute as You having given consent to such new terms of this policy.

3.4 All disputes in respect of this policy will be interpreted in accordance with the laws in force in India. The courts at Bangalore, Karnataka shall have exclusive jurisdiction. 

3.5 You may contact BookMyCrackers in case of any queries at admin@BookMyCrackers.com.

Returns & Replacements
Cancellation is not allowed after shipment of the items. However, until the shipment happens we allow for cancellation and your money will be refunded.

Returns will not be entertained unless in case of faulty product or malfunctioning. In case of Malfunction, The faulty product has to be returned to our shop and after the examination by our personnel, we will replace the product if the product is found faulty by us.

Due to the nature of the business, there is a possibility of items getting out of stock due to on store sales in all our stores as well as through website. Hence, if some items are out of stock, similar items from same company or other companies or equal value items from same company or other companies will be sent. We will not entertain any refund or cancellation due to such substitution of products. However, if the customer wants a refund, he has to on his cost ship the products back to our shop and the refund will be done after inspection of such return products.

In some extreme cases you wish to return the product even though the product is fine, the goods will be taken back but however, only 75% of the amount will be refunded. The decision on refund and return buy back will solely ly with the store owner.

Payment, Pricing & Promotions

Cash On Delivery:

This option is available only in Bangalore. If you choose this option, our representative will give you a call to confirm the order and also to find out the exact address and the near by landmarks. Please give the address properly. Once the order has been shipped, the order cannot be cancelled. Please keep the exact amount ready at the time of delivery. False calls / Fake addresses will result in Legal action.

Pay In Store:

By choosing this option, you agree to come to our shop or send a representative to make the payment. The parcel will be delivered at the shop once the payment is made or can be delivered to the address which you mention.

ICICI Payment Gateway:

If you wish to make the payment via Credit / Debit card, please use this option. You will be redirected to the 3D Secure ICICI Payment Gateway. once making the payment, you will be redirected back to our site with the transaction details.

The beneficiary name will be M/s SRI SHIVANANDA STORES which is the Firm name. Once the payment is made, your order will be confirmed and shipped to the address.

Alternatively, if you wish to make the payment using Net Banking, please make the payment to the following.

BANK: ICICI;

BRANCH: CHAMARAJPET;

ACCOUNT HOLDER: SRI SHIVANANDA STORES;

ACCOUNT NUMBER: 625405012116;

ACCOUNT TYPE: CURRENT ACCOUNT;

IFSC CODE: ICIC0006254.

Once the payment is confirmed, the order will be shipped to your address.

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